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  1. CCmath: call center optimization

    workforce management in call centers
    planning4
    data mining2
    forecasting2
    workforce management1
    employee scheduling1
    customer contact center1
    shift scheduling1
    Erlang C1
    multi-skill1
    skills-based routing1
    Auke Pot1
    Ger Koole1
    multi-skilled1
    skill-based routing1
    Erlang A0
    Erlang X0

    www.ccmath.com - 2009-02-09

  2. Welcome to Ranjit Patel World !

    Ranjit Patel, Contact Center & IP Telephony Architect
    VoIP3
    Telecommunications3
    SIP2
    IVR2
    AVAYA2
    Contact Center2
    Interactive Voice Response1
    Aspect1
    Virtual Call Center1
    Click to Call1
    Genesys1
    Predictive Dialing1
    Click to Talk1
    voice portal1
    Screen Pop1
    Collaborative Browsing1
    Cosmocom1
    Skill-Based Routing1
    Contact Center Architect1
    IP Telephony Architect1
    Ranjit Patel1

    www.ranjitpatel.com - 2009-02-10

  3. CCmath: call center optimalisatie

    Software, training en advies voor call center optimalisatie
    planning4
    call center2
    data mining2
    workforce management1
    staff scheduling1
    customer contact center1
    shift scheduling1
    personeelsplanning1
    multi-skill1
    skills-based routing1
    Auke Pot1
    Ger Koole1
    multi-skilled1
    skill-based routing1

    www.ccmath.nl - 2009-04-08

shift scheduling1 management5 workforce management1 scheduling software1 time and attendance1 skills-based routing1 thin client1 call center2 ivr2 scheduling2 employee scheduling1

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